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    NEW: QA Technologist

    An exciting opportunity to join the Passenger journey. Passionate about escapism, connection and the wellbeing of ourselves and our environment, we are growing fast and are searching for the right people to join the product team. As the QA Tech you’ll play a key role in bringing the product to life. In conjunction with the design and production team, you will be responsible for delivering our men’s, women’s and accessories ranges to Passenger’s exacting standards.

    • Manage the product life-cycle from initial tech pack through to PP and bulk production
    • Oversee collation of comments ensuring that they conform to size and design specifications
    • Chase in protos, PP samples, components and trim cards to ensure they arrive on time
    • Manage bulk approval process via a well maintained fabric and components library
    • Conduct fit sessions to assess garment suitability and provide feedback to factories
    • Ensure all key dates are met by suppliers to avoid delays at production
    • Arrange weekly supplier liaison to monitor development progress and ensure objectives are met
    • Regular off site competitor analysis to ascertain market relevance and product suitability
    • Arrange factory QC checks to ascertain product suitability and consistency
    • Liaise with Customer Services to process product feedback and reduce return rates
    • Manage test reports in a timely manner and challenge quality issues as they arise
    • Work with factory tech teams to ensure products reach the standard required
    • Organise regular video calls to review factory performance and address issues
    • Provide weekly updates and prepare monthly reports for head of department
    The Ideal Candidate:
    • Skilled communicator, with a good grasp of common industry terminology
    • Experienced in dealing with factory managers, QCs and technologists
    • Quick thinker capable of taking decisive action as required
    • Experienced with Excel / G Suite or similar alternative software
    • Supremely knowledgeable with a minimum of 10 years in a similar role
    • Is energised by working in a busy environment
    • Responsible for your own performance and development
    • Discipline and deadline management is an absolute must
    • Confident self starter and ready to hit the ground running
    • Initial 6 month contract
    • Contracted hours dependent on individual circumstances
    • Location: New Forest HQ
    • Salary: Commensurate with agreed hours
    • Annual Leave: 28 days pro rata
    • Standard workplace pension, in accordance with legal requirements
    • Generous Staff Discount

    The journey begins... apply here: Online Application Form

    NEW: Assistant Merchandiser

    Reporting to the Head of Trading you are responsible for helping ensure we have the right product, at the right price, at the right time. You will follow the product through its entire life cycle: Starting with coordinating purchase order creation, to proactively monitoring and trading stock in season. You will also take an active role in buying awesome third party brands.

    You are a commercial, agile and proactive team player. You are highly organised, analytical and a confident communicator, with a passion for trading. You are ready to work in a fun, fast paced environment and be part of the tribe driving one of the UK’s fastest growing online retailers forward. Recently awarded second place in the 2022 FEBE Growth 100.

    • Take ownership of purchase order coordination: building and reporting.
    • Take a lead role in preparing the weekly trade summary, reacting to the data and completing tasks to improve performance, incl third party brands.
    • Set up and manage product level forecasts for all continuity lines.
    • Support Head of Trading by updating the MSSI & WSSI weekly.
    • Create regular comparative shopping reports to understand our product, price and service proposition vs key competitors.
    • Partner with the Head of Trade and wider teams to create customer focused seasonal strategies, incl. lessons learnt, that drive profitable growth and efficiencies.
    • Ensure understanding of market landscape through use of Google Analytics, Google Trends, and other market/customer insights.
    • Conduct detailed ad-hoc analysis when required on specific products/product groups.
    • Conduct sizing analysis to aid high sell through and customer satisfaction.
    • Research, onboard and manage all 3rd party suppliers.
    The Ideal Candidate:
    • Experience at Merchandising Admin Assistant level.
    • Experience at Assistant Merchandiser level preferable.
    • Good commercial judgment, reasoning and decision-making skills.
    • Strong organisational skills, with proven ability to meet deadlines.
    • Excellent analytical and Excel skills.
    • Skilled at building and nurturing relationships.
    • Resilient and adaptable with the skills to manage change.
    • Hours: 9am - 5.30pm Mon - Fri
    • Location: Remote with monthly trips to the New Forest
    • Annual Leave: 25 days plus bank holidays + a day for your birthday
    • Generous staff discount and Headspace subscription
    • Salary dependent on experience

    The journey begins... apply here: Online Application Form

    Open Application

    We're growing fast and always love hearing from like-minded folk who would like to join the journey. Please feel free to submit an open application here if you'd like to put yourself forward for future openings.