Returns & Refunds Go Back

    Notes

      

    Royal Mail Strikes  (UK returns affected)

    Please note that on the following days Royal Mail services will be disrupted due to strike action, with delays of 7-10 days expected in some areas.  This will likely affect our UK returns service which is provided by Royal Mail, and we are sorry for any delays to your return caused by the action.  Once your return has made it to us, we will aim to process it as quickly as possible.

    • Thursday 24th November
    • Friday 25th November
    • Wednesday 30th November
    • Thursday 1st December
    Christmas returns

    Our extended Christmas returns starts from October 1st 2022.  Any orders after this time will be included, and you have until January 30th 2023 to return your order for a full refund.

    If you would like to return a Passenger order which you have been gifted, please obtain the original order number and follow our returns steps.  Please note that all returns will be refunded to the original payment method*, and that we can only accept returns bought directly from passenger-clothing.com.  If your Passenger item was purchased elsewhere, your item will need to be returned to this retailer.

    *We are unable to offer a gift card or alternative payment method for your refund.

    Exchange information

    We do not offer exchanges, simply return any unwanted items for a refund and place a new order. We’d recommend placing the new order ASAP to avoid disappointment.

     

    UK Returns

    We're paper-free, so don't include a returns form or invoice with your order.  If for any reason you're not happy with anything you've bought from us, don’t worry. You have 60 days from the date of delivery to return product(s) bought directly from us.  Items must be unworn, in new condition with all packaging and tags included.  We currently do not offer exchanges, simply return any unwanted items for a refund and place a new order on Passenger-clothing.com.  If you're returning a faulty product, please see below.

    A Few Easy Steps
    • Package up any products that you wish to return, ideally reusing the paper bag they arrived in, and ensure that all items are in their original packaging with the swing tags attached.

    • Simply set up your return by clicking here and filling in the required info.

    • Print and attach the prepaid shipping label to the parcel and post it. Please make sure to remove or cover any old shipping labels on the outside of the packaging.

    • If you're returning items from different orders, please make sure you create a new returns label with a different tracking code for each return.  Please do not use the same label for multiple parcels, or include more than one return per parcel.

    • You'll receive the refund and an automatic email notification once we've processed your return.  Please note that you will not receive a confirmation that your order has reached us, but this can be found using your tracking number.

    Processing Time

    Once we've received your return, our usual turnaround time for returns is 14 working days.

    As soon as your return has been processed, you will receive an email notification from our warehouse team to let you know that your refund has been issued. Funds should reappear back into your account within 1-7 working days of the return being processed, depending on your banking provider.
     
    If 14 working days have passed since your order arrived to us, please do let us know along with your order number and the product(s) returned so we can check this one out.
     
    Your delivery confirmation can be found by using your return tracking number via the Royal Mail website, please click here.
    Return Address

    Passenger (Torque)
    Anchor Works
    Holme Lane
    Bradford
    BD4 6NA

    Right to Cancel

    If you change your mind about your purchase, before you have received it, you can cancel your order within 14 days of purchase. Orders that have already been dispatched will need to be returned to us through the usual method and the order will arrive in its entirety, without having been opened, to our warehouse within 14 days of cancellation. In this instance a full refund will be made within 14 days of us receiving the order back.

    International Returns

    We currently don't offer free returns outside of the UK, so return postage will need to be covered by yourself.  We recommend using a tracked service for your own security, with delivery confirmation.  Please note that products are your responsibility until they have reached us with confirmed arrival.

    • Please include your order number, contact details and any relevant information in the parcel.

    • When filling in customs information, please ensure goods are marked as 'Returned Goods' with the product description, and the box ticked for 'Return Goods'.  If this is not entered correctly, the parcel will be returned to you by Customs Control.
    Return Address:

    Passenger (Torque)
    Anchor Works
    Holme Lane
    Bradford
    BD4 6NA

    Processing Time
    Returns are currently taking up to 14 working days to process.  Once your return has been processed, we'll email over a confirmation with your refund details.  At busier times, this can take longer and we really appreciate your patience during these times.

    Returning a faulty item

    If the product you've received isn't quite up to scratch, or has developed a manufacturing fault, we'd really like the opportunity to get this right for you.  We hate to see a wasted product, so please note that we never send any faulty items to landfill.  They will either be repaired, reused or recycled.

    Please click here to submit your faulty item, choose your ideal solution and we'll be in touch shortly to get this resolved as quickly as possible.

    UK Returns without a printer

    Even if you don't have a printer, it is possible to use our free returns service.

    • Simply fill in our form on the Royal Mail website, and you will receive an email with a returns label that has a QR code attached.
    • Take this email and your packaged item to a Post Office branch or Royal Mail Customer Service Point (CSP).  They'll scan the QR code and print the label for you.
    • If you choose a CSP, check before you go that it can print labels.  To check CSP locations can print labels, use the location finder and look for 'Label printing service is available' under 'facilities'.

    Alternatively, Royal Mail offer a collection service where they will bring a printed label to your house, and take the parcel for you.

    How long do I have to return an item?

    We offer 60 days to return your items to us from the date of delivery.