We do not offer exchanges, simply return any unwanted items for a refund and place a new order. We’d recommend placing the new order ASAP to avoid disappointment.
🌳We're paper-free, so don't include a returns form or invoice with your order.
If for any reason you're not happy with anything you've bought from us, don’t worry. You have 60 days from the date of delivery to return product(s) bought directly from us.
Items must be unworn, in new condition with all packaging and tags included.
We currently do not offer exchanges, simply return any unwanted items for a refund and place a new order on Passenger-clothing.com.
If you want to return a faulty product, please see below.A Few Easy Steps
Package up the products that you wish to return, ideally reusing the paper bag they arrived in, and ensure that all items are in their original packaging with the swing tags attached.
Simply set up your return by clicking here and filling in the required info. Please ensure each order is returned separately, with a different return label.
- Select whether you want to print and post the parcel yourself, or arrange for a collection where Royal Mail will bring a printed label to you.
- You can track your parcel using your return tracking code, provided to you by Royal Mail. Please ensure you keep this safe until you have received your refund.
Once your return has been processed, we'll send over an email confirmation so you know to expect your refund.
Once we've received your return, our usual turnaround time for returns is 14 working days.
If you change your mind about your purchase, before you have received it, you can cancel your order within 14 days of purchase. Orders that have already been dispatched will need to be returned to us through the usual method and the order will arrive in its entirety, without having been opened, to our warehouse within 14 days of cancellation. In this instance a full refund will be made within 14 days of us receiving the order back.
Part-payment using a Gift Card
Please note that if you are using a gift card as part-payment on an order and return any part or all of that order, the gift card will be refunded in the first instance before any other payment type. If the whole order is returned, the original balance of the gift card will be credited, and the remaining to the other payment type.
We currently don't offer free returns outside of the UK, so return postage will need to be covered by yourself. We recommend using a tracked service for your own security, with delivery confirmation. Please note that products are your responsibility until they have reached us with confirmed arrival.
Please include your order number, contact details and any relevant information in the parcel.
- When filling in customs information, please ensure goods are marked as 'Returned Goods' with the product description, and the box ticked for 'Return Goods'. If this is not entered correctly, the parcel will be returned to you by Customs Control.
Returns are currently taking up to 14 working days to process. Once your return has been processed, we'll email over a confirmation with your refund details. At busier times, this can take longer and we really appreciate your patience during these times.
Returning a faulty item
If the product you've received isn't quite up to scratch, or has developed a manufacturing fault, we'd really like the opportunity to get this right for you. We hate to see a wasted product, so please note that we never send any faulty items to landfill. They will either be repaired, reused or recycled.
Please click here to submit your faulty item, choose your ideal solution and we'll be in touch shortly to get this resolved as quickly as possible.
UK Returns without a printer
You do not need to have a printer to use our frere UK returns service, simply select the collection service after completing the returns form. Royal Mail will bring a printed label to your house, stick it to your parcel, and collect it from you too.
How long do I have to return an item?
We offer 60 days to return your items to us from the date of delivery.